Shipping Information
Welcome to Puff Zone! Here’s everything you need to know about getting your hands on our fantastic products.
Shipping within Metro Vancouver
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- Cost: $5 for orders under $100
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- Free Shipping: Enjoy free shipping on orders over $100
Shipping to the Rest of Canada
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- Cost: $18 for orders under $100
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- Free Shipping: Orders over $100 qualify for free shipping except bongs and shisha
Delivery Time
We strive to process and dispatch all orders within 1-2 business days. Once your order is on its way, you’ll receive a confirmation email with tracking information.
Shipping Partners
We work with trusted carriers to ensure your package arrives safely and promptly. Our partners include CanadaPost for outside lower mainland or direct delivery within Lower Mainland same-day or next day delivery.
Mandatory 19+ Signature
There are no exceptions to this requirement. If you are underage, your order will not be delivered, and refunds or chargebacks will not be processed.
In Store / Local Pickup
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Discreet Packaging
Your privacy is important to us. All orders are shipped in discreet packaging without any external branding related to our products.
Order Tracking
Keep an eye on your package with our easy-to-use tracking system. Simply enter your tracking number on our website to get real-time updates on your shipment.
Questions or Concerns?
If you have any questions or concerns about your order, feel free to reach out to our customer service team at [email protected] or call us at (778) 200-4005. We’re here to help!
Thank you for choosing Puff Zone for all your vaping needs!